Privacy Policy - Resolve Garage Door Repair Services

1. Information We Collect

We collect information to provide and improve our emergency garage door repair services. This includes:

Personal Identifiable Information (PII): Your name, email address, phone number, and physical address when you request a service, fill out a contact form, or call us for assistance.
Service Data: Details about the type of garage door issue, service history, and repair notes from our technicians.
Website Usage Data: Non-personally identifiable information such as IP addresses, browser types, pages visited, and time spent on our site, collected via analytics tools to enhance user experience.

2. How We Use Your Information

The information we collect is used solely for the following purposes:

To schedule and provide emergency garage door repair services.
To communicate with you regarding your service requests, appointments, and follow-ups.
To improve our website, services, and customer support.
For internal record keeping and administrative purposes.
To comply with legal obligations and protect our rights.

3. Sharing Your Information

Resolve does not sell, trade, or otherwise transfer your Personally Identifiable Information to outside parties without your consent, except in the following situations:

To trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided those parties agree to keep this information confidential.
When we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others' rights, property, or safety.

4. Data Security

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

Secure server environments.
Encrypted communication channels where appropriate.
Restricted access to personal data for authorized personnel only.

5. Your Choices & Rights

You have the right to:

Access the personal information we hold about you.
Request corrections to any inaccurate or incomplete data.
Request the deletion of your personal data, subject to legal obligations.
Opt-out of any marketing communications at any time.

To exercise any of these rights, please contact us using the information provided on our contact page.

6. Changes to This Policy

Resolve reserves the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date below. We encourage you to review this policy periodically for any changes.

Last Updated: October 26, 2023